Best and worst GPs in Havering revealed in 2024 GP Patient Survey

Havering residents have had their say on their doctors surgeries in the 2024 GP Patient Survey, sharing their opinions on their practices' ease of contact, receptionists and waiting times.

Each GP in the borough was also given a percentage for the amount of patients who said they had a good experience overall  - with some Havering practices scoring as high as 93 per cent.

Nationally, 74 per cent of patients said their overall experience of their GP practice was good.

READ MORE: Havering schools with high Ofsted ratings commended

Many doctors surgeries in Havering had a lower percentage of patients who were satisfied with their experience overall, but none fell below 50 per cent.

Rainham Health Centre is one of the worst GPs in Havering according to patients (Image: Google Street)

The worst GP surgery in the borough according to the survey is Berwick Surgery in Rainham - with only 51 per cent of patients saying they had an overall positive experience.

On the flip side, 94 per cent of patients at Cranham Village Surgery in Cranham rated their GP as good, making it the best rated practice in Havering for the second year in a row.

Alongside Sutton Avenue Surgery in Hornchurch, this was also the easiest GP to contact via phone.

Other practices which were rated good by more than 90 per cent of patients included Chowdhury, in Harold Wood, Abbamoor Surgery in Harold Hill, and Upminster Bridge Surgery, in Hornchurch.

The Robins Surgery in Harold Hill had the most unhelpful receptionists, and Wood Lane Surgery in Elm Park was rated as the hardest GP to reach over the phone - with 66 per cent of patients rating the ease of phone contact as negative.

A spokesperson for NHS North East London said: "We are always keen to learn from patient feedback so these results give us valuable insight in helping us to support our GP practices to be as good as they possibly can be as well as informing our primary care priorities overall.

"Despite practices facing a growing and increasingly complex demand for their services, the 2024 survey results show more than two-thirds of people (68 per cent) across north east London reported their experience of their surgery as ‘good’ overall which is testament to the ongoing efforts of our GPs and primary care teams."

They added that they "recognise there is room for improvement" and are already supporting practices "to improve or upgrade their telephone and appointment booking systems".

Top 10 Havering GPs with the best overall patient experience

(Percentage of patients who had a overall positive experience)

1. Cranham Village Surgery, Cranham - 93.8 per cent
2. Abbamoor Surgery, Harold Hill - 92.4 per cent
3. Upminster Bridge Surgery, Hornchurch - 91.8 per cent
4. Chowdhury, Harold Wood - 90.9 per cent
5. Haiderian Medical Centre, Upminster - 89.9 per cent
6. Dr P & S Poologanathan, Romford - 88.8 per cent
7. Ingrebourne Medical Centre, Harold Hill - 85.9 per cent
8. Chase Cross Medical Centre, Collier Row - 85.7 per cent
9. Modern Medical Centre, Romford - 84.7 per cent
10. Harold Hill Medical Centre, Harold Hill - 84.0 per cent

Top 10 Havering GPs with the worst overall patient experience

(Percentage of patients who had an overall negative experience)

1. Berwick Surgery, Rainham - 32.6 per cent
2. Rainham Health Centre, Rainham - 32.6 per cent
3. Billet Lane Medical Practice, Hornchurch - 27.1 per cent
4. Maylands Healthcare, Hornchurch - 27.1 per cent
5. The Robins Surgery, Harold Hill - 26.4 per cent
6. Ashton Gardens Surgery, Chadwell Heath - 25.7 per cent
7. Dr Sanomi, Romford - 24.3 per cent
8. Central Park Surgery, Harold Hill - 21.5 per cent
9. Wood Lane Surgery, Elm Park - 21.3 per cent
10. Straight Road Surgery, Harold Hill - 19.3 per cent